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Exam Code: CMS7

Exam Name: ITIL V3 Foundation

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CMS7 Latest Test Discount Voucher Total Q&A: 370 Questions and Answers

Last Update: 2017-03-30

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NO.1 Which of these statements about Service Desk staff is CORRECT?
A. Service Desk staff should be recruited from people who have high levels of technical skill tominimize
the cost of training them
B. Service Desk staff should be discouraged from applying for other roles as it is more cost effective to
keep them in the role where they have been trained
C. The Service Desk should try to have a high level of staff turnover as the training requirements are low
and this helps to minimize salaries
D. The Service Desk can often be used as a stepping stone for staff to move into other more technical or
supervisory roles
Answer: D

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NO.2 Which of the following statements is INCORRECT?
A. The SKMS is part of the Configuration Management System (CMS)
B. The Service Knowledge Management System (SKMS) includes Configuration Management Databases
(CMDB)
C. The SKMS can include user skill levels
D. The SKMS can include data on the performance of the organization
Answer: A

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